FAQ

Everything you need to know

Choosing the Right Chair

How do I know which rocking chair is right for my nursery?

A nursing chair built for night feeds should offer a high backrest and generous seat depth, since you may spend twenty to forty minutes seated at a time, several times a night. Look for a supportive lumbar cushion and an easy-care fabric that handles spills without fuss. Chairs with an integrated or optional footstool add extra comfort for longer sessions, letting you rest your legs fully rather than perching on the edge of the seat.

What's the difference between a nursing chair and a design rocking chair?

A nursing chair prioritises support during feeding, with a higher back and softer padding suited to extended sitting. A design rocking chair is built primarily as a statement piece for the living room or bedroom, often in bouclé, velvet or corduroy, with a silhouette chosen for style as much as comfort. Several models work well in both roles, transitioning from the nursery to the living room once feeding routines change.

Which rocking chair works best for a small space?

A compact frame with a narrower base suits flats, box rooms or tight corners without overwhelming the space. Rattan and lightweight wooden frames tend to feel less bulky visually than fully upholstered designs, even at a similar footprint. Measuring the available floor space, including the clearance needed for the rocking motion itself, prevents the chair from catching on nearby furniture or walls once in use.

Are outdoor rocking chairs different from indoor ones?

Outdoor rocking chairs are built from weather-resistant materials such as rattan, treated metal or all-season fabric, designed to withstand rain, sun and temperature changes without warping or fading. Indoor chairs prioritise softer upholstery like teddy or bouclé, which would deteriorate quickly outside. Explore our Outdoor Rocking Chairs if you're furnishing a garden, terrace or covered porch, or our indoor ranges for a living room or nursery setting.

Should I choose a chair with or without a footstool?

A footstool suits anyone who plans to sit for long stretches, whether feeding a baby overnight or reading in the evening, since it supports the full leg rather than leaving it unsupported. It becomes less essential in a compact living room where floor space is limited, or for a chair used mainly for short, active periods rather than extended relaxation.

Features and How It Works

What makes a rocking mechanism silent instead of squeaky?

A rocking mechanism stays quiet when the moving joints are engineered to avoid direct wood-on-wood or metal-on-metal contact, and when screws and fittings are properly tightened before use. Chairs built with lower-quality joints often develop a creak within weeks as the wood settles. Choosing a chair tested specifically for silent operation avoids the single most common complaint reported with rocking chairs generally.

What materials are used in the upholstery?

Depending on the collection, upholstery ranges from bouclé and teddy fleece to velvet, corduroy and cotton-linen blends, each chosen for a different balance of softness, durability and texture. Frames are typically built from solid wood, treated metal or rattan, depending on whether the chair is designed for indoor or outdoor use. Every material is selected to hold its shape and feel under daily use, not just in photographs.

How much weight can a rocking chair hold?

Weight capacity depends on the frame material and construction, with solid wood and reinforced metal frames generally supporting more than lighter rattan designs. Checking the specific product page for the stated capacity before ordering avoids any uncertainty, particularly for taller or heavier users who plan to use the chair daily.

Do the seat cushions come off for cleaning?

Most seat and back cushions are removable, either machine washable or suited to spot cleaning depending on the fabric. Teddy and bouclé covers typically require a gentle, low-temperature wash to preserve their texture, while corduroy and velvet respond better to spot cleaning between full washes. The product description for each chair confirms the exact care method for its fabric.

What's the typical seat height and dimensions?

Seat height, depth and overall dimensions vary by model and are listed on each individual product page, since a high-back nursing design and a compact outdoor chair are built to noticeably different proportions. Comparing dimensions against your available space and your own height helps avoid ordering a chair that feels too low or too shallow once assembled.

Delivery and Shipping Times

How long does delivery take?

Orders are prepared within twenty-four to forty-eight hours, excluding weekends and public holidays, then dispatched for delivery within four to eight business days across the UK. The total time from order to delivery typically falls between five and ten business days. A confirmation email is sent once the order is placed, followed by a second email containing the tracking number as soon as the parcel ships.

Which courier delivers the order?

The courier used depends on the weight, size and destination of each order, since larger rocking chairs are often better suited to a different delivery service than smaller accessories. The tracking confirmation email includes the specific courier and tracking details once the parcel has been dispatched, allowing the delivery to be followed in real time.

Is delivery free?

Delivery is free across the UK regardless of order value, with no minimum spend required to qualify. The chair arrives securely packaged, and the included tracking number allows the parcel to be followed from dispatch through to arrival at the delivery address.

What happens if I don't receive a tracking number?

A tracking number should arrive by email within seventy-two hours of the order being placed. If it hasn't arrived within that window, contacting customer service directly resolves the issue quickly, since the tracking number is usually simply delayed in transit rather than missing altogether.

Can I track my order after it has shipped?

Every order includes a tracking number sent by email once the parcel has been dispatched, allowing progress to be checked at any point between dispatch and delivery. This applies to every collection, including larger items such as outdoor rocking chairs, which are shipped with the same tracking process as smaller pieces.

Returns and Refunds

How long do I have to return a chair?

A return or exchange can be requested within thirty days of receiving the order, without needing to give a reason. The chair must be returned in its original packaging, complete with all accessories and instructions, and in a condition suitable for resale as new.

Who pays for return shipping?

Return shipping costs are the customer's responsibility when returning a chair simply because of a change of mind. Where a product arrives damaged or does not match the order, return costs are covered separately as part of the fault resolution process rather than charged to the customer.

What if my chair arrives damaged or faulty?

Photographing the damage or fault and sending it by email allows the issue to be assessed and resolved as an exchange or refund, without needing to return the item first in most cases. Reporting the issue as soon as it's noticed speeds up the process considerably compared to waiting several weeks after delivery.

How long does a refund take to process?

Once a returned chair has been received and inspected, the refund is issued to the original payment method within fourteen days. Processing times beyond that point depend on the receiving bank rather than on how quickly the refund was issued, and can occasionally add a few extra days before the funds appear.

Can I exchange a chair for a different model instead of a refund?

Exchanges are handled through the same returns process as refunds, with the request simply specifying the preferred replacement model or colour. Contacting customer service before sending the item back confirms availability of the desired alternative and avoids any delay once the original chair is received.

Assembly, Use and Care

How difficult is assembly?

Most rocking chairs are designed for straightforward assembly, typically completed in under twenty minutes using only the tools provided in the box. Attaching the rocking base to the seat frame first, followed by the backrest and armrests, generally produces the smoothest result, with all screws tightened fully only once every part is correctly aligned.

How do I stop my rocking chair from moving across the floor?

A rug with a non-slip pad underneath the chair adds enough grip to stop the gradual drift that can occur on smooth or uneven flooring, without affecting the rocking motion itself. This movement, sometimes described as the chair walking, is more common on hard flooring than on carpet.

How should I care for an outdoor chair through winter?

Bringing cushions indoors during extended wet or freezing periods helps preserve the fabric even when it's rated as water-resistant, since prolonged exposure eventually affects any textile. The frame itself, whether rattan or treated metal, is built to remain outdoors year-round, though a breathable cover offers extra protection during the harshest months.

Can bouclé and teddy fabrics be machine washed?

Removable bouclé and teddy covers are generally machine washable on a gentle, low-temperature cycle, which keeps the looped texture from flattening over repeated washes. Vacuuming with a soft brush attachment between washes lifts everyday dust without disturbing the fabric's texture, extending the time between full cleans.

How do I know if a chair is safe for use with a newborn?

Checking that the rocking mechanism has been tested for silent, stable operation gives the clearest indication of safety and comfort during night feeds, since an unstable or noisy mechanism is the most common source of concern for new parents. Our Nursing Rocking Chairs are selected specifically against that standard before being added to the range.

Payment and Security

What payment methods are accepted?

Payments are accepted by major debit and credit cards, including Visa, MasterCard, American Express and Maestro, alongside PayPal, Klarna and Apple Pay. Each method is processed through a secure, encrypted checkout, so card details are never stored directly on the site itself.

Is it possible to pay in instalments?

Klarna is available at checkout for customers who prefer to spread the cost of a purchase over several instalments, subject to Klarna's own eligibility criteria. The full order total, including any applicable delivery charges, is confirmed before the instalment plan is finalised.

Is my payment information secure?

Card details are encrypted using industry-standard SSL technology during transmission and are never stored in an unencrypted format. Every transaction is processed in line with PCI-DSS requirements, the security standard maintained jointly by major card providers to protect customer payment data.

What currency are prices shown in?

All prices are displayed in Pounds Sterling and include VAT where applicable, with no additional currency conversion required for UK orders. The total shown at checkout, including delivery, matches the amount charged to the payment method used.

Will I be charged before my order ships?

Payment is processed in full at the time the order is placed, prior to dispatch, which confirms the order and begins the preparation process. No partial or delayed charges apply outside of the instalment option offered through Klarna.